Shipping policy

1. Shipment Processing Time

All orders are processed within [2-3] business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping: [5-7] Business Days
Expedited Shipping: [2-3] Business Days

Delivery delays can occasionally occur due to external factors.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Custom, Duties, and Taxes

[Tên Shop của bạn] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Fragile Item Handling (Special for Decor Lights)

Since our decor lights are fragile, we take extra care in packaging. Each item is secured with [bubble wrap, foam inserts, and double-walled boxes] to ensure it arrives in perfect condition.

6. Damages & Broken Items

liable for any products damaged or lost during shipping. If you received your order damaged, please contact us within [48 hours] of delivery to file a claim.

To help us process your claim quickly, please:

Save all packaging materials and damaged goods.
Take clear photos of the damaged item and the outer box.
Send the information to our support email

7. International Shipping Policy

We currently ship to [Danh sách quốc gia hoặc ghi "Worldwide"]. For international orders, delivery may take [2-4 weeks] depending on your location.